Terms & Conditions
The general payment, cancellation and amendment policies that apply to most resorts are shown in the tables below. Though some resorts may have tighter rules because of their various and individual policies.
Please inquire with your destination specialist about the resort’s actual cancellation and alteration policies.
Time of Booking Confirmation
| Upon Confirmation | Balance Due | Terms |
|---|---|---|
| Bookings under USD 4,000 | 100% of the Total Invoice | N/A |
| 1 – 60 Days prior to arrival | 75% of the Total Invoice | 30 Days prior to guest arrival |
| 60 – 90 Days prior to arrival | 50% of the Total Invoice | 45 Days prior to guest arrival |
| 90 Days or more prior to arrival | 25% of the Total Invoice | 45 Days prior to guest arrival |
Peak Period Bookings
| Bookings Falling on | Payment Terms | Conditions |
|---|---|---|
| Peak Periods (15 Dec to 31 Dec and 1 Jan to 15 Jan) |
100% Payment at the time of Confirmation | Minimum of 7 room Nights must be booked (Varies in different resorts). 100% of the Invoice is chargeable. |
Any cancellations must be sent in writing to the sales department at Simplifly Finland OY; sales@simpliflyfinland.fi
Cancellation Terms
| Time of Booking Cancellation | Cancellation Terms |
|---|---|
| Prior to 60 days of arrival or more | Full refund after less administrative fees of US$ 100 as bank charges and taxes. |
| Prior to 30 – 60 days of arrival | 5% of the Invoice chargeable as cancellation fees and administrative fees of US$ 100 as bank charges and taxes. |
| Within 30 days of arrival | 100% of the Invoice chargeable as cancellation fees. |
Other Cancellation & No Show Conditions
| Any Cancellation falling on peak periods | 100% of the Invoice chargeable as cancellation fees |
| No shows for any period | 100% of the Invoice chargeable as cancellation fees |
Payment Methods
Credit Card Payments Using a VISA, Mastercard, or AMEX Card
To our below mentioned bank account, all payments must be made in accordance with the pro-forma invoice. On or before the due date, all invoices must be paid in full. Any error on our invoice should be reported to us within three days of receipt; under no circumstances is there any decrease permitted without prior approval or a credit note.
- Please be aware that all payments made with credit cards will incur “bank processing fees” of an extra 3.5% on the total invoice amount.
- Through our Finland Internet Payment Gateway operated by Stripe Payment, credit card payments can be processed.
- Through our Sri Lanka Internet Payment Gateway operated by Sampath Bank Plc, credit card payments can be processed.
- Once you have made the external remittance, please submit a copy of the remittance advice.
Bank / Telegraphic Transfer
Telegraphic Transfer is to be made to the Simplifly Lanka (Pvt) Ltd & Simplifly Finland (Pvt) Ltd bank account as follows:
| Details | Sri Lanka | Finland |
|---|---|---|
| In Favor of | SIMPLIFLY LANKA (PVT) LTD | SIMPLIFLY FINLAND PRIVATE LTD OY |
| Beneficiary Bank | Sampath Bank PLC | TURUN SEUDUN OSUUSPANKKI |
| Beneficiary Bank Address | High Level Rd, Pannipitiya, Sri Lanka | Brahenkatu 11, PL 44, 20101 Turku |
| Account No. | 5052XXXXXXXX | FI 82 5710 XXXXXXXXXX |
| SWIFT Code | BSAMLKLX | OKOYFIHH |
| Name of Clearing Bank | Sampath Bank PLC (052) | TURUN SEUDUN OSUUSPANKKI |
| Clearing Bank Code | 7278 | 571004 |
| Currency | United States Dollars (US$) | United States Dollars (US$) |
Important Policies
Significant Informations
There could be some exceptions. Possibly excluding weeks with high demand or times with special event (Peak Season) restrictions. After the cancellation date, processing refunds could take up to 21 days.
Complaints & Claims
If you have any problems while visiting Sri Lanka, Maldives, Finland or other country you should notify Simplifly Finland (Pvt) Ltd in writing before leaving the country, or within three working days of leaving, whichever comes first. No action will be performed for late claims.
Important Informations
You can ask us to set up a conversation with one of our knowledgeable advisers. Except on Sundays, our business hours are from 08:00hrs to 18:00hrs every day. For the convenience of our clients, our office is only partially open on Sundays.
Professional Help
Most of the luxury resorts in our collection have been visited by our knowledgeable travel experts. Please let us know the most convenient time to call you if you need to speak with one of our travel consultants.
Room Availability
Please be aware that hotel availability is only current as of the quotation. Reservations are subject to availability at the time of booking, and we are not holding any rooms on your behalf until written confirmation is provided.
Check-in & Check-out Time
Check-in and check-out times are typically 14:00hrs and 12:00hrs respectively. Booking an extra night is strongly advised to ensure that Guest Villas are available for early check-in or late flights.