BOOKING & CANCELLATION POLICY

Our Policies to protect you

BOOKING PAYMENT POLICY

The table underneath shows general dropping and change approach appropriate to most retreats. In any case, because of the various and interesting arrangement of each retreat, some may have stricter approach. It would be ideal if you check with your Destination Specialist on the real crossing out and revision approach of your picked hotel.

Time of Booking Confirmation Upon Confirmation Balance Due
Bookings under USD 5,000 100% of the total invoice N/A
1 – 120 Days prior to arrival 100% of the total invoice N/A
121 – 180 Days prior to arrival 75% of the total invoice 90 days prior to guest arrival
181 days or more prior to arrival 100% of the total invoice N/A

 

Bookings Falling on Payment Terms Conditions
Peak Periods – 15 Dec to 31 Dec and 1 Jan to 15 Jan 100% payment at the time of confirmation A minimum of 7 room nights must be booked (varies in different resorts) 100% of the invoice is chargeable.

CANCELLATIONS & REFUND

All cancellations should be notified in writing to sales@simpliflysrilanka.com – Sales Department, Simplifly Sri Lanka(Pvt)Ltd.

Time of Booking Cancellation Cancellation Terms
Prior to 91 days of arrival or more Full refund after less administrative fees of US$ 300.00 and bank charges and taxes
Prior to 46 – 90 days of arrival 15% of the invoice chargeable as cancellation fees and administrative fees of US$ 300.00 and bank charges and taxes
Prior to 45 days of arrival 100% of the invoice chargeable as cancellation fees and administrative fees of US$ 300.00 and bank charges and taxes

OTHER CANCELLATION & NO SHOW CONDITIONS

Any cancellation falling on peak periods 100% of the invoice chargeable as cancellation fees
No shows for any period 100% of the invoice chargeable as cancellation fees

TYPE OF PAYMENT; BANK/TELEGRAPHIC TRANSFER

(If you are paying via bank):
Telegraphic Transfer is to be made to the Simplifly Sri Lanka (Pvt) Ltd bank account as follows;

In favor of   Simplifly Sri Lanka (Pvt) Ltd
Beneficiary Bank  Sampath Bank PLC
Beneficiary Bank Address  High Level Rd, Pannipitiya, Sri Lanka
Account No.   505210000059
SWIFT Code   BSAMLKLX
Name of Clearing Bank   Sampath Bank PLC (052)
Clearing Bank Code 7278
Currency   United States Dollars (US$)

Please email a copy of the remittance advice after you make the outward remittance.

TYPES OF PAYMENT: CREDIT CARD PAYMENTS;
VISA CARD, MASTER CARD OR AMEX CARD

● Please note that there will be an extra 4% imposed on the all-out receipt sum as “bank handling charges” for all installments by means of Credit Cards. 
● Credit Card installments can be handled through our Maldives Internet Payment Gateway controlled by Sampath Bank Plc.
● A framework created URL will be sent to you by your own Travel Consultant making Visa installments speedier and simpler, through Simplifly Sri Lanka Internet Payment Gateway. When the installment is fruitful, it would be ideal if you inform us through an email to info@simpliflysrilanka.com or sales@simpliflysrilanka.com

COMPLAINTS & CLAIMS

● If you have any grievances during your stay in the Sri Lanka, the equivalent ought to be told recorded as a hard copy to Simplifly Sri Lanka (Pvt) Ltd, before your takeoff from the Sri Lanka or inside 3 working days if after your flight.
● Any move won’t be made for grievances or cases got after the referenced period.

PAYMENTS & BANK DETAILS

● All installments must be settled according to the Pro-forma Invoice to our previously mentioned ledger.
● All the solicitations ought to be chosen or before the due date. In the event that there is any disparity on our receipt, it ought to be presented to our notification inside 03 days of receipt, no decrease on our solicitations are permitted at any condition without earlier approval or credit note.

IMPORTANT INFORMATIONS

Working Hours
● You may demand to orchestrate one of our authority specialists to call you and talk about your movement prerequisites in more detail. Our working hours are day by day 0830hrs to 1800hrs, 6 days per week with the exception of on Sundays. On Sundays, our office is halfway open for the accommodation of our customers with on-going appointments.

Professional Help
● Our expert travel advisors have visited and remained in a large portion of the retreats in our assortments and are all around educated about the offices accessible on the hotels. On the off chance that you have to address one of our experts for help please exhort us the most advantageous time for us to call you.

Room Availability
● It would be ideal if you note that the room accessibility is just at the hour of citation. We are not holding any rooms for your sake except if you get an affirmation recorded as a hard copy from us and reservation is dependent upon accessibility at the hour of booking.

Check-in and Check-out Time
● The standard registration time is 1400hrs and look at – time is 1200hrs. To ensure Guest Hotels accessibility for early registration or late flights, it is strongly prescribed to book an extra night.

Transfers
● Speed Boats work somewhere in the range of 0600hrs and 2330hrs. Visitors showing up after 2300hrs should expedite in Male’ City or at the Airport Hotel. Private speedboat moves can be reserved – it would be ideal if you contact our bookings for additional subtleties.