Booking & Cancellation
When to pay, how to pay, and what happens if your plans change. For private tours in Sri Lanka.
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This policy applies to private tours in Sri Lanka booked with Simplifly Lanka (Pvt) Ltd. Your quote or confirmation may add conditions from a particular hotel. If it does, your confirmation says so, and those conditions apply.
1.Confirming your booking
After you accept our quote, we send you an invoice. Your booking is confirmed when we receive the payment below and send you a written confirmation. Until then, no hotel room or service is held for you.
| When you book | Pay to confirm | Balance |
|---|---|---|
| More than 60 days before arrival | 50% of the invoice | Due 60 days before arrival |
| 60 days or less before arrival | The full invoice | Nothing more to pay |
2.Changing your booking
Ask us in writing and we'll do our best to change it. Hotels and other suppliers may charge for changes, and we'll tell you any cost before anything changes. Moving your travel dates close to arrival may count as a cancellation.
3.Cancelling
Please cancel in writing to sales@simpliflysrilanka.com. The day we receive it is the date that counts.
| When you cancel | What you pay |
|---|---|
| 61 days or more before arrival | Nothing, except bank and processing fees |
| 30 to 60 days before arrival | 50% of the invoice |
| 29 days or less before arrival, or not arriving | The full invoice |
We strongly recommend travel insurance that covers cancellation.
4.If we have to make changes
If a hotel becomes unavailable, we book one of a similar or better standard. If we have to make a major change before you travel, we'll tell you straight away and offer you a similar alternative or a refund for what we can't provide. Events outside our control are covered in our Terms & Conditions.
5.Paying
- Bank transfer in US dollars, to the bank account shown on your invoice. Please send us a copy of the transfer receipt.
- Card: Visa, Mastercard or American Express, through a secure payment page we send you.
- Check your invoice. Please tell us about any mistake within 3 days of receiving it.
Protect yourself from fraud. We never change our bank details by email. Before any transfer, call us on +94 76 342 7054 to confirm the account. If an email asks you to pay a different account, don't pay: call us.
6.Refunds
We refund as soon as we can after a cancellation is agreed, to the way you paid, less any fees above.
7.Good to know
- Hotels usually let you check in from 14:00 and ask you to check out by 12:00. If your flight arrives early or leaves late, an extra night guarantees your room.
- During festive periods some hotels add a compulsory supplement, which we show in your quote.
8.Questions
Your travel specialist can explain anything here before you pay: sales@simpliflysrilanka.com or +94 76 342 7054.
Questions about a booking?
Your travel specialist can explain anything here before you pay.