Privacy Policy

1.Who we are

Simplifly Lanka (Pvt) Ltd is a Sri Lankan travel company at 46/15 Samanala Mawatha, Athurugiriya, Sri Lanka. We decide how personal details from this website are used, and we are responsible for them.

Questions about your details: email sales@simpliflysrilanka.com or call +94 76 342 7054.

2.What we collect

When you send an enquiry

• Your name, email address and phone or WhatsApp number.
• If you give them: your country, travel date, number of nights and guests, interests and message.
• The tour or special offer you asked about, as it was described and priced at that moment.
• Which page and form you used, the first page you arrived on, and the website or advertising campaign that brought you, for example a Google Ads click reference.
• The time you agreed to this policy.

We don't store your IP address with your enquiry.

When you ask for offer emails

Your email address, the page you signed up on, any advertising campaign that brought you, and when you agreed and to which wording.

When you use the chat assistant

What you type, and the assistant's replies. Section 4 explains where they go.

When you email, call or message us on WhatsApp

What you send us.

When you book a journey

To arrange hotels, transport and permits we may ask for details such as passport details, dates of birth, flight times, and any dietary, health or mobility needs you choose to tell us. We collect these by email or through your travel specialist, not through this website, and only what your journey needs. We use health details only to arrange your trip safely.

Technical information

To stop spam, the website holds your IP address in its memory for up to a day to limit how many messages one connection can send. It isn't saved. Our hosting provider keeps server logs, which can include IP addresses, for a limited time, for security and to fix faults.

3.Why we use it

We don't make decisions about you by automated means alone.

4.Who else handles it

We share only what each needs, and never sell your details.

The chat assistant. Your messages are sent to Anthropic, PBC so its AI can write the replies. We don't save the conversation on our servers: it stays in your browser until you close the tab. Anthropic handles these messages under its own commercial terms and privacy policy. Please don't share passport, payment or health details in the chat.

5.Details sent outside Sri Lanka

Some providers above handle details outside Sri Lanka, such as Anthropic in the United States. We use providers that protect personal data under their contracts, and use the safeguards the law requires for the country concerned.

6.How long we keep it

7.Cookies and browser storage

This website doesn't use advertising, analytics or tracking cookies.

It keeps a few things in your browser's session storage, which is cleared when you close the tab:

• the page you arrived on and any campaign details in its link, sent with an enquiry if you make one;
• your chat conversation, so it stays with you from page to page;
• whether you've already seen the chat and WhatsApp prompts.

Staff signing in to our admin area get a sign-in cookie. The map and WhatsApp buttons are plain links: Google and Meta receive information only if you open them.

If we ever add analytics or advertising cookies, we'll update this policy first and ask for your consent where the law requires it.

8.Your rights

Under Sri Lanka's Personal Data Protection Act, and the GDPR if you are in the European Union or EEA, you can ask us to:

• give you a copy of your details;
• correct them;
• delete them;
• stop or limit using them, or stop sending you offer emails at any time;
• give them to you, or to another company, in a common format.

Where we rely on your consent, you can withdraw it at any time.

Email sales@simpliflysrilanka.com. We may ask you to confirm who you are, and we reply as soon as we can, within the time the law allows. To leave the offer list, simply reply "unsubscribe" to any of our emails.

If you're unhappy with how we've handled your details, please tell us first. You can also complain to the Data Protection Authority of Sri Lanka, or to the data protection authority where you live.

9.Keeping it safe

The website uses an encrypted connection, the admin area needs a password, and only staff who need your details can see them. No system is completely secure. If a breach is likely to harm you, we'll tell you and the authorities as the law requires.

10.Children

Our website isn't meant for children. Parents or guardians book family journeys, and we collect children's details only as needed for the trip.

11.Changes to this policy

The date at the top shows when this policy last changed. Changes take effect when they're published here. If we change how we use details we already hold, we'll tell you first where the law requires it.

12.Contact us

Simplifly Lanka (Pvt) Ltd, 46/15 Samanala Mawatha, Athurugiriya, Sri Lanka. Email sales@simpliflysrilanka.com, phone +94 76 342 7054.